Cashier

Fast Casual Restaurant Cashier Job Description

Position Title: Cashier (Front Counter / Expo / Cashier)

Location: King’s Famous Barbecue, 2910 S. Crater Rd. Petersburg, VA

Job Type: Part-time / Full-time

Reports to: Operations Manager / General Manager/ Owners

Fast casual restaurants combine quick service with higher-quality, customizable food. The cashier role is fast-paced, customer-facing, and often includes a mix of order-taking, payment processing, order assembly/expo, and light front-of-house duties.

Key Responsibilities

• Greet customers warmly and enthusiastically as they approach the counter or enter the restaurant, creating a welcoming first impression
• Accurately take and confirm customer orders (often involving customization)
• Enter orders quickly and precisely into the point-of-sale (POS) system
• Process payments efficiently via cash, credit/debit cards, mobile payments (Apple Pay, Google Pay), and gift cards; provide correct change when needed
• Assemble and package orders, ensuring accuracy and appealing presentation
• Upsell add-ons, sides, drinks, or promotions in a friendly, non-pushy way
• Answer customer questions about menu items, ingredients, allergens, pricing, and promotions
• Handle customer concerns or complaints calmly and professionally, escalating to a manager when necessary
• Maintain a clean, organized, and sanitary cashier/expo station throughout the shift
• Assist with front-of-house tasks during slower periods or as needed, such as:
  • Restocking utensils, napkins, cups, lids, and sauces
  • Wiping down tables and high-touch surfaces
  • Sweeping/mopping spills
  • Refilling drink stations or bagging to-go items
• Perform opening/closing duties including cash drawer reconciliation, preparing the station, and ensuring everything is ready for the next shift

Requirements & Qualifications

• No formal education required — high school diploma or equivalent preferred
• Previous customer service, retail, or restaurant experience is a plus
• Ability to thrive in a very fast-paced, high-volume environment during peak hours
• Strong communication skills and a genuinely friendly, positive attitude
• Basic math skills for handling cash and making change quickly
• Comfortable standing for long periods (most shifts involve 6–8 hours on your feet)
• Reliable, punctual, and team-oriented — you’ll work closely with line/prep staff and managers
• Ability to multitask and stay calm under pressure

What You Can Expect

• Energetic & social environment — you’ll interact with dozens (sometimes hundreds) of customers per shift
• Opportunities for cross-training (ex: learning the line, prep, or even shift lead roles)
• Free/discounted meals during shifts
• Flexible scheduling
• Entry-level position with strong potential for quick advancement in many fast-casual chains

If you love people, move fast, and enjoy being part of a busy team, the cashier role in a fast casual restaurant can be a fun, rewarding way to start (or continue) your hospitality career! 🚀